General Conditions

GENERAL TERMS & CONDITIONS

1. General Provisions

These terms apply to all offers, bookings, and agreements with buenavida. By booking an appointment, purchasing a product, or enrolling in a service, you acknowledge and agree to these terms.

buenavida reserves the right to update these terms when necessary. The latest version will always be available on our website.

Company details:
buenavida
Email: klantenservice.buenavida@gmail.com
VAT: BE0668557751

2. Booking, Payments & Refund Policy

At buenavida, we carefully plan our retreats, sessions, and trainings. To maintain high-quality service, we have a clear booking and refund policy:

  • All bookings are final. Payments are non-refundable under any circumstances.
  • If you cancel a 1:1 Healing Session at least 48 hours in advance, we will issue a credit valid for 12 months so you can reschedule.
  • 1:1 Sessions, Group Sessions, Retreats, Courses, Trainings, Healing Days, and Healing Weekends are non-refundable.
  • Medical reasons, including pregnancy, do not qualify for a refund. However, we will provide a credit valid for 12 months, so you can participate at a later time.
  • If you do not attend a session or event (no-show), the full amount is charged, regardless of the reason.
  • If buenavida cancels a session or retreat, we will issue a voucher for the full value of your booking, valid for any future service within 12 months.
  • Partial use of a service does not entitle you to a refund. If you choose to leave a retreat or session early, no partial refunds or credits will be provided.

3. Prices & Agreement Cancellation

  • All prices are listed in Euros (€) and include 21% VAT.
  • Prices are fixed unless legal requirements necessitate adjustments.
  • buenavida reserves the right to decline an order or booking. If we do, we will notify you and refund any prior payments.
  • When placing an order, a legally binding agreement is established.
  • The 14-day right of withdrawal does not apply to services on a fixed date (e.g., retreats, healing sessions, courses), as per Article 6:230p of the Dutch Civil Code.

4. Cancellations, Rescheduling & Modifications by buenavida

1. Rescheduling or Modifications by buenavida

  • Occasionally, we may need to reschedule or modify a session, retreat, or event due to unforeseen circumstances. If this happens, you will receive:
    • A new date option, or
    • A voucher valid for 12 months, allowing you to rebook at a later time.
  • No refunds will be issued due to rescheduling or modifications.
  • Adjustments may include changes in location, facilitators, schedule, duration, or session format (e.g., switching to online delivery if needed).

2. Full Cancellation by buenavida

  • If buenavida cancels a service entirely (without rescheduling), participants will receive a voucher equal to the full value of their booking, valid for 12 months.
  • buenavida is not responsible for additional costs, such as transportation or accommodation.
  • If an event is canceled due to external factors (e.g., venue closure, instructor illness, force majeure), buenavida reserves the right to offer an alternative format instead of full cancellation.

3. Short-Notice Cancellations & Temporary Pauses

  • In the rare event of a short-notice cancellation, we will notify you as soon as possible and offer a rescheduling option or a voucher.
  • buenavida is not liable for any inconvenience or financial loss resulting from rescheduling.

Temporary Service Pauses

  • buenavida reserves the right to temporarily pause services due to:
    • Business restructuring or improvements.
    • Staff availability or personal circumstances.
    • Operational, financial, or legal reasons.
  • During a pause:
    • Existing bookings remain valid and can be rescheduled once services resume.
    • Any issued vouchers will have their validity extended for the duration of the pause.
    • No refunds will be issued.

5. No Chargebacks & Payment Disputes

  • By making a purchase, you agree not to dispute payments via chargeback or your bank.
  • Unauthorized chargebacks will result in legal action and additional collection fees.

6. Liability & Risk Acknowledgment

  • buenavida is not responsible for:
    • Customer dissatisfaction with the service experience.
    • Outcomes related to healing, training, or coaching sessions.
    • Business loss, property damage, personal injury.
  • Participation in retreats, healing sessions, and trainings is at your own risk. We recommend consulting a medical professional before attending.

7. Dispute Resolution & Applicable Law

  • We always aim for amicable solutions. If a dispute arises, customers must first attempt mediation before taking legal action.
  • If legal action is necessary, disputes will be handled by the competent court in Antwerp, Belgium.
  • Dutch law applies to all agreements and transactions with buenavida.

8. Acknowledgment of Terms & Conditions

  • Failure to read these terms does not exempt you from compliance.
  • By booking a service, you confirm that you have read and agreed to these terms.

9. Images & Product Descriptions

  • All product images and descriptions are indicative only. Colors and specifications may slightly vary.

Final Statement

By making a booking or purchase, you confirm that you have read, understood, and agreed to these terms.

buenavida
De Schaaf 5
2980 Zoersel, Belgium