General Conditions

General Terms & Conditions

1. General Provisions
These terms apply to all offers, bookings, and agreements with buenavida. By booking an appointment, purchasing a product, or enrolling in a service, you acknowledge and agree to these terms. buenavida reserves the right to update these terms when necessary. The latest version will always be available on our website.

Company details:
Business Name: BEEDIGITAL BUENAVIDA LLC
Address: Rua Francisco Lopes Franco 5, 2655-287 Ericeira, Mafra, Portugal EIN: 38-4347930
Email: klantenservice.buenavida@gmail.com

2. Booking, Payments & Refund Policy
At buenavida, we carefully plan our retreats, sessions, and trainings. To maintain high-quality service, we have a clear booking and refund policy:
- All bookings are final. Payments are non-refundable under any circumstances.
- If you cancel a 1:1 Healing Session at least 48 hours in advance, we will issue a credit valid for 12 months so you can reschedule.
- 1:1 Sessions, Group Sessions, Retreats, Courses, Trainings, Healing Days, and Healing Weekends are non-refundable.
- Medical reasons, including pregnancy, do not qualify for a refund. However, we will provide a credit valid for 12 months, so you can participate at a later time.
- If you do not attend a session or event (no-show), the full amount is charged, regardless of the reason.
- If buenavida cancels a session or retreat, we will issue a voucher for the full value of your booking, valid for any future service within 12 months. 

- Partial use of a service does not entitle you to a refund. If you choose to leave a retreat or session early, no partial refunds or credits will be provided.

3. Prices & Agreement Cancellation
All prices are listed in Euros (EUR). Prices are fixed unless legal requirements necessitate adjustments.
buenavida reserves the right to decline an order or booking. If we do, we will notify you and refund any prior payments. When placing an order, a legally binding agreement is established. The 14-day right of withdrawal does not apply to services on a fixed date (e.g., retreats, healing sessions, courses), as per Article 6:230p of the Dutch Civil Code.

4. Cancellations, Rescheduling & Modifications by buenavida
4.1. Rescheduling or Modifications by buenavida
Occasionally, we may need to reschedule or modify a session, retreat, or event due to unforeseen circumstances. If this happens, you will receive:
- A new date option, or
- A voucher valid for 12 months, allowing you to rebook at a later time.
No refunds will be issued due to rescheduling or modifications. Adjustments may include changes in location, facilitators, schedule, duration, or session format (e.g., switching to online delivery if needed).

4.2. Full Cancellation by buenavida
If buenavida cancels a service entirely (without rescheduling), participants will receive a voucher equal to the full value of their booking, valid for 12 months.
buenavida is not responsible for additional costs, such as transportation or accommodation.
If an event is canceled due to external factors (e.g., venue closure, instructor illness, force majeure), buenavida reserves the right to offer an alternative format instead of full cancellation. 

4.3. Short-Notice Cancellations & Temporary Pauses
In the rare event of a short-notice cancellation, we will notify you as soon as possible and offer a rescheduling option or a voucher.
buenavida is not liable for any inconvenience or financial loss resulting from rescheduling.

Temporary Service Pauses
buenavida reserves the right to temporarily pause services due to:
- Business restructuring or improvements.
- Staff availability or personal circumstances.
- Operational, financial, or legal reasons.
During a pause:
- Existing bookings remain valid and can be rescheduled once services resume.
- Any issued vouchers will have their validity extended for the duration of the pause. - No refunds will be issued.

5. No Chargebacks & Payment Disputes
By making a purchase, you agree not to dispute payments via chargeback or your bank. Unauthorized chargebacks will result in legal action and additional collection fees.

6. Liability & Risk Acknowledgment
buenavida is not responsible for:
- Customer dissatisfaction with the service experience.
- Outcomes related to healing, training, or coaching sessions.
- Business loss, property damage, personal injury.
Participation in retreats, healing sessions, and trainings is at your own risk. We recommend consulting a medical professional before attending. 

7. Dispute Resolution & Applicable Law
We always aim for amicable solutions. If a dispute arises, customers must first attempt mediation before taking legal action.
If legal action is necessary, disputes will be handled by the competent court in Antwerp, Belgium.
Dutch law applies to all agreements and transactions with buenavida.

8. Acknowledgment of Terms & Conditions
Failure to read these terms does not exempt you from compliance. By booking a service, you confirm that you have read and agreed to these terms.

9. Images & Product Descriptions
All product images and descriptions are indicative only. Colors and specifications may slightly vary.

Final Statement
By making a booking or purchase, you confirm that you have read, understood, and agreed to these terms.