ABOUT THE DATA PROCESSING
Below you can read how we process your data, where we store it or have it stored, the security techniques we use and for whom the data is transparent.
EMAIL AND MAILING LISTS
We use the services of Combell for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of (y)our data as much as possible. Combell has no access to our mailbox and we treat all our email traffic confidentially.
MOLLIE & SHOPIFY PAYMENTS
We use the Mollie & Shopify Payments platform to handle (part of) the payments in our web store. Mollie & Shopify Payments processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie & Shopify Payments has taken appropriate technical and organizational measures to protect your personal data. Mollie & Shopify Payments reserves the right to use your data to further improve the service and to share (anonymized) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie & Shopify Payment's services for which they engage third parties. Mollie & Shopify Payments does not store your data for longer than allowed in accordance with the legal terms.
SHIPPING AND LOGISTICS
When you place an order with us, it is our job to have your package delivered to you. We use the services of Bpost to carry out the dilveries.It is therefore necessary that we share your name, address and residence details with Bpost. Bpost uses this information only for the purpose of executing the agreement. In the event that Bpost engages subcontractors, Bpost will also make your data available to these parties.
INVOICING AND ACCOUNTING
GENERAL PURPOSE OF PROCESSING
We only use your data for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to privacy terms on the basis of the agreement between them and ourselves or an oath or legal obligation.
AUTOMATICALLY COLLECTED DATA
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not classified as personal data.
COOPERATION IN TAX AND CRIMINAL INVESTIGATION
Where appropriate, BUENA VIDA may be required to share your information in connection with government tax or criminal investigations on the basis of legal compliance. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget your data. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your request.
Pursuant to the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we will only send confirmation and copies of your data to your currently known email address. If you wish to receive the data via a different email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in case of a forget request we administer anonymized data. You will receive all confirmation and copies of data in the machine-readable data format that we use within our systems. You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.
RIGHT OF INSPECTION
You always have the right to view the data that we process or have processed that relates to your person or that can be traced back to you. You can make a request to that effect via our contact person for privacy related matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data using the email address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.
You always have the right to insight into the data that we (have) process(ed) or that relates to your person or that can be traced back to this. You can make a request to that effect through our contact person for privacy related matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed using the email address known to us.
RIGHT TO RESTRICT PROCESSING
You always have the right to limit the data that we (have) process(ed) that relates to your person or that can be traced back to you. You can make a request to that effect through our contact person for privacy related matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you remove the restriction.
RIGHT TO TRANSFERABILITY
You always have the right to have the data that we (have) process(ed) that relates to your person or that can be traced back to this, be carried out by another party. You can make a request to that effect through our contact person for privacy related matters. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation and copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties, via the email address known to us. Likely we can no longer continue the service in such a case because the secure linking of data files can then no longer be guaranteed.
RIGHT TO OBJECT AND OTHER RIGHTS
Where appropriate, you have the right to object to the processing of your personal data by or on behalf of BUENA VIDA. If you object, we will immediately stop the data processing pending the processing of your request to object being completed. If your request is well-founded, we will provide you with confirmation and/or copies of data that we (have) process(ed) and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy related matters.
Through our website, cookies are placed from the American company Google, as part of the 'Analytics' service. We use this service to keep track of and get reports on how visitors use the website. This processor may be obliged to provide access to this data under applicable laws and regulations. We have not permitted Google to use the analytics information obtained for other Google services.
Through our website, cookies are placed from Facebook. These cookies are used to show you relevant advertisements.
If you want Google Analytics to collect no data at all, you can use the Google Analytics Opt-out Add-on .
THIRD PARTY COOKIES
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